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Log inDigital and contactless options
Tessitura allows you to serve your customers safely and efficiently with a variety of digital and contactless options to meet their needs.
Mobile-responsive online sales
Touchless payment devices
Print-at-home and mobile tickets
Contactless scanning
Redeem gift certificates online
Integrated kiosks
Virtual experience ticketing
Physically distanced seating
Mobile health passes
Respond to ever-shifting timelines
Tessitura makes it easier to retain revenue while processing cancellations, rescheduling events, and handling returns.
Utilities to seamlessly handle mass cancellations
Easily move performance and event dates
Tools to help you retain revenue through ticket returns and exchanges
Online return requests to collect customer preferences
Convert cancelled orders to tax-deductible or Gift Aid-eligible donations
Easily email personalized, branded receipts for refunds
Unified CRM helps you target communications
It’s essential to know your customers and communicate your plans clearly. Tessitura’s unified CRM empowers you to personalize every interaction.
Unified cart brings together tickets, bundles, donations, memberships and more
Only unified CRM gives you a true 360–degree view of every patron
Use that 360-degree view to personalize and target all messaging
Intuitive list-building tools let you segment lists for every communication channel
Powerful fundraising tools
Fundraising is more important than ever during this time. Tessitura makes it easy to take quick donations as needed and manage your existing fundraising relationships for years to come.
Quick donations functionality makes it easy for patrons to give
Promote add-on donations within the purchase path
Sophisticated moves management functionality helps you cultivate major gifts and maintain vital relationships
Automatically generate acknowledgments and receipts
Flexible ticketing functionality
As organizations reopen, flexible ticketing options will be key to success. Tessitura empowers you and your customers to have a safe experience.
Timed admission
Set up capacity blocks by start time, then set and enforce entry times.
Flexible setup options
Easily set the capacity for facilities, events, and time blocks, and adjust as needed.
Mobile and print-at-home tickets
Reduce risk while enhancing convenience and safety for both patrons and staff.
Configurable pricing
Offer discounts, pay-what-you-can pricing, and/or dynamic pricing as desired.
Capacity control
Capacity limits are effective across all sales channels.
Real-time monitoring
Always know what percent of your house is seated, or how many visitors have entered.
Physical distance seating
Article: Physically Distanced Seating >Configure best available seating with detailed hold maps.
Onsales
Easily handle high demand for those first tickets when reopening.
Know who’s in your venue
Tessitura has the tools to make it easy and efficient to track and report on attendance.
Collect names of all visitors in the ticket purchase path
Attendance tracking for all points of entry
Powerful CRM helps you track personal and professional relationships
Retain full order and attendance history for your customers
Greet customers by name with personalized access control
Build and sustain your membership programs
Tessitura enables you to keep your members engaged through digital-first tools
Digital membership cards
Offer memberships through any channel, including mobile
Self-service member benefit redemptions
Members can track their own benefits usage
Extend membership expiration dates in bulk to compensate for closures
Manage your organization from home — or anywhere
Tessitura makes it simple to do your mission-critical work from the office, home, or anywhere else.
Cloud hosting offers full Tessitura functionality accessible from anywhere with an internet connection
PCI-compliant database and secure desktop deployment
Business intelligence tools let you access insights from any device
Automated billing and payments help streamline remote workflows
Process payments remotely with compatible EMV devices
Business intelligence tools
Tessitura's unparalleled self-service analytical tools help you gain important insights, make decisions, and deepen engagement with your customers.
Visualize the impact of COVID-19 on your organization, including revenue retained through donated tickets
Detailed reporting on all aspects of your business: sales, attendance, capacity, donations, and more
Analyze the impact of reduced capacity and physical distance seating
Historical data helps you find your most loyal visitors and audience members
Sophisticated tools allow you to pull highly targeted, segmented lists
Dig deeper into your data to identify opportunities to strengthen engagement
Integrated mobile apps
Mobile apps can help you offer virtual tours while your doors are closed, or enhance your customers' on-site experiences with their own mobile devices
Mobile tickets and membership cards
Offer virtual tours through mobile apps
Audio tours, wayfinding, and other enhancements to the in-venue experience
Mobile-first translations and audio amplification services