Sherrie Barry

Senior Vice President of Marketing and Sales, Arizona Science Center

From Anonymous Visitor to Member of the Family: Harnessing Data to Drive Customer Loyalty

OCT 28, 2013

14 min

Most of the thousands of visitors to science centers and museums each week ultimately represent anonymous transactions with no meaningful way for an organization to make a personal connection or build a lasting relationship.

As marketing for arts & culture becomes more and more reliant on individual, personalized connections, how can these organizations gather this information and build one-on-one loyalty with their visitors?

Sherrie Barry

Sherri Barry

Senior Vice President of Marketing and Sales
Arizona Science Center

In her role at Arizona Science Center, Sherri oversees the $4.
2 million ticket, membership, group sales, facilities rentals, concessions and special retail operations of the 164,000-square-foot facility. In 2012 and 2013, Sherri served as executive sponsor for the Tessitura implementation project at Arizona Science Center, which accomplished an on-time goal of adding every revenue stream in the organization into the Tessitura system, resulting in a shared database of constituent records and spending behavior. 

In fiscal 2013, Sherri executed an innovative marketing strategy which increased attendance by 25%, membership households by 67%, web visits by 72%, and web sales by over 1000%, resulting in a 16% increase in total ticket revenue. She holds an MBA from Arizona State University and a Bachelor of Administration Degree in Marketing from the University of Wisconsin.

Topics

Marketing