Easier access to Hosting Services is in your hands.

We’ve made some exciting enhancements to our Tessitura Self-Service Application so that you can handle more of the most common security tasks on your own. 

Individual users now have the ability to: 

• Reset their Hosting Services Citrix password 
• Synchronize mobile tokens (while mobile tokens rarely go out of sync, this feature lets you synchronize them as a troubleshooting step)
• End a Citrix session to troubleshoot connection errors

In addition, Administrators can now manage these Hosting Services security tasks at the organization level:

• Assign and unassign physical tokens. This requires having the token physically at hand (or in the hands of the user), as it will request an OTP at the time of assignment.
• Assign and unassign mobile tokens. Mobile token credentials will be displayed on screen at the time of assignment, but are not retrievable once you click out of the screen. They will be emailed to the end user, and you may also print the screen if needed.
• Unlock tokens. Occasionally tokens become locked, so now the token status will display on the screen with the option to unlock if needed. 

Get started >
 

Join our webinar to learn more

Want to learn more about everything that you can now do without our assistance? In this 30-minute webinar, we’ll take you through the Tessitura Self-Service tool and answer your questions.

The live webinar will be held Wednesday, October 15, 2019 at 12:00 noon US Eastern time. An encore presentation will follow on Thursday, 16 October 2019 at 12:00 noon AU Eastern time (9:00 pm US Eastern time). If you're interested but can't attend either session, register anyway so that we can let you know when the recording is available.

Register for the Webinar >