She heads product strategy, and her team is responsible for discovering and leading the product direction that brings deep value to the members of the Tessitura Network community.

Prior to working at Tessitura, Kristin was Director of E-Commerce for the Baltimore Symphony Orchestra (including overseeing one of the earliest launches of a Tessitura-integrated website in 2002). Her career has been spent at the intersection digital and art/culture.  She’s an avid believer in the power of art and culture to shape (and perhaps most accurately depict) the human experience. She holds a degree in viola performance from the University of Texas at Austin and splits her time between Seattle and her farm in eastern Washington State, where she likes to play fiddle in her barn.

As the Vice President of Support, Melissa oversees the Tessitura Network Support team and customer satisfaction for over 550 organizations in the North American region. Prior to this role, Melissa led the web support team for Tessitura’s e-commerce platform, TN Express Web.

Before joining the network, Melissa served as the Digital Media Manager at the Kansas City Symphony as part of the Kauffman Center for the Performing Arts consortium. During her time there, she was part of the grand opening of the new performing arts center, launching a new web and e-commerce site. Her start was as Marketing Assistant with the Kansas City Repertory Theatre. Throughout her career, she has always had a passion for the arts and knowledge sharing through technology.

Melissa attended the University of Missouri Kansas City Conservatory of Music for clarinet and Arts Business & Administration. She currently lives with her family in Lee’s Summit, Missouri in the Kansas City area.