Arts and Culture

Audience Development

Business Strategy

Webinar

Panels and Discussions

Webinar

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Nov 12 • Truly successful customer relationship management begins long before you employ technology to support it. It is an organization wide strategy to maximize audience engagement, increase loyalty, and drive revenue.

Achieving Customer Relationship Mastery

Erin K.

Chief Strategy Officer, Tessitura Network

Ed G.

Vice President, Professional Services, Tessitura Network

Achieving Customer Relationship Mastery

Erin K.

Erin Lively Koppel

Chief Strategy Officer
Tessitura Network

Erin has 20+ years of experience in development, from annual funds to major giving, and cultivation and engagement activities, be it a gala, auction, and all other types of events.

Prior to joining Tessitura Network, she was Deputy Director of Development at the Lyric Opera of Chicago. Erin left with an exemplary record of successful contributed revenue strategies which leveraged engagement opportunities across all transactions and touchpoints with patrons and subscribers. Since beginning with Enterprise Consulting, she has worked worldwide in all genres and sizes of organizations using Tessitura. Erin resides in southwestern suburban Chicago, Illinois.
Ed G.

Ed Gargiulo

Vice President, Professional Services
Tessitura Network

Ed (he/him) serves as the managing director of Tessitura Network’s consulting practice, overseeing operations and ensuring the quality of services delivered to members.

He determines the practices used in projects, provides executive leadership to set a clear vision that will deliver value, and occasionally leads projects himself.

During his 20-year career in arts and culture, which included time at the Museum of Fine Arts, Boston, Ed has gained experience in marketing, membership, and fundraising, with a focus on customer engagement and data-driven decision making through business intelligence. He resides in Wilton Manors, just outside of Fort Lauderdale, Florida.

Topics

Arts & Culture

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Audience Development

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Business Strategy