Just previous to joining the Network, she served as the Box Office Manager for Wesleyan University while pursuing two master's degrees, one in Social Sciences and an MFA in writing. As Director of Learning Resources, Kristen is responsible for the documentation and help systems, e-learning and video training, the Tessitura Network webinars program, and the Training Center. Kristen also produces Tessitura's Innovator Series and the general sessions at the Tessitura Learning & Community Conference. She lives in Connecticut.