Updated Version of the Tessitura Print Server (Print at Home Ticketing Service) is available for download in TASK Online

A new version of the Tessitura Print Server (formerly called the Tessitura Print At Home Ticketing Service) has been developed to address intermittent memory issues that resulted in COMException errors which required service restarts to resolve. Previous versions relied on calling the Powerbuilder runtime engine for processing which has been eliminated as this was determined to be the primary cause of these issues. While previous versions of the Tessitura Print Server do not run on Windows Server 2012 machines, this version is compatible with both Windows Server 2008 R2 and Windows Server 2012.

This newer version, which will be released and required with Tessitura v12.5, is available for optional use now and can be downloaded from TASK Version Upgrades and Patches workspace Solution # 32 titled “Tessitura Optional Components”. Basic installation instructions are provided in the Solution.

The only functional difference between the two versions is that the new version does not support all types of expressions in the Mask field in the Tessitura Ticket Designer. The new version does support If() statements and Case() statements such as:

• If(val=’Balc’ , ‘Balcony’, ‘Orchestra’)
• Case(val When ‘Balc’ Then ‘Balcony’ When ‘Orch’ Then ‘Orchestra’ When ‘FC’ Then ‘Family Circle’ Else ‘Unknown’)

Other expressions that you may have used in the past will not be evaluated and will produce an empty string (‘’). As such, you should thoroughly test your existing Print at Home ticket templates before implementing this version in a production environment.