Tessitura v14 Service Pack 1 has been released - Information for Licensees hosted in RAMP

We are pleased to announce that as part of the v14 release we are moving away from a stand-alone hotfix model to a cumulative monthly Service Pack model. Historically we have released single hotfixes as high priority defects were identified and resolved. At the recommendation of many of our users, and to provide a more industry-standard experience, we hope that the Service Pack model will provide a simpler and more consistent method to keep up to date with the current defect fixes. This will also ensure that all RAMP organizations have the most up-to-date version of v14 each month.

Service Packs are a full build of the application released on a monthly cycle with any high-priority fixes we find for the current release. When you upgrade to v14, the RAMP team will upgrade you to the version with the most current Service Pack applied. If you are in the process of implementing Tessitura, please contact your Implementation Specialist to coordinate the installation of the Service Pack. Once you are live with Tessitura and have been upgraded to v14, the RAMP team will update your system to the most current Service Pack as they are available. Once on v14, Service Packs are not optional, the Service Packs will be automatically applied to your environment by the RAMP team. The RAMP team will provide advanced notification of when the Service Packs will be applied to your Test and Production environments. As with any scheduled maintenance release, production upgrades will occur after business hours in your region. As Service Packs are effectively rolled up hotfixes they are not more impactful to your environment than applying a stand-alone hotfix. Our intention is for you to be able to take these updates regularly with little to no testing overhead.

Defects fixed in Service Packs are high priority defects in the current release. A high priority defect is one that the support and product development teams have determined impact expected operational behavior to the level that an update should be deployed sooner than the next planned release. To keep up to date on current Service Pack releases, issues resolved in Service Packs, and any Service Pack announcements follow the Service Pack page on www.tessituranetwork.com via RSS feed.

Service Packs are posted in TASK Online and available for download in the "Tessitura Version Upgrades" category of the "Version Upgrades and Patches" workspace. If you have a TASK login with permission to access the "Version Upgrades and Patches" workspace, log in here. TASK LOGIN >

If you have questions about the Service Pack process or issues resolved in Service Packs please open a support ticket via TASK and our Support and/or RAMP team will be happy to assist you.