Powering Your Success
Build Better Relationships with Your Customers
Tessitura allows you to take immediate action to build on a customer’s loyalty or convert a risky relationship into a great one. Measure the results of each interaction to guide future decision-making.
See a Complete Picture of Each Customer
Whether customers contact you by phone, online, or at your venue, Tessitura’s unified CRM allows you to understand your entire relationship with each customer at a glance.
Plan Ahead for Special Services
Tessitura makes it easy for you to collect information about any special services or assistance customers will require when they attend. When the customer arrives, you are ready to provide the services they need.
Reach Out to Your Customers Before They Arrive
Easily identify customers who are planning to attend so you can reach out in advance to provide information relevant to their visit, important updates, or suggestions to help them engage and enjoy their experience.
Engage with Your Customers When They Arrive
Tessitura allows you to send personalized push notifications when customers arrive at your venue. Send reminders, special offers, engagement opportunities, and more.
Track & Resolve Customer Concerns
Tessitura gives you the tools to track customer questions and complaints, ensure timely follow-up by staff, and examine trends to drive institutional priorities and decision-making.
Empower Your Front-of-House Staff to Help on the Spot
Re-seat customers from any location. Locate and assign available seats right from your handheld scanner.
Check In Groups Efficiently
Check in all or part of a group from a single barcode scan, even when the group arrives on separate buses.
“The information that we have in Tessitura about our guests helps us if we ever need to follow up with them about an issue. We have gotten feedback from that, people writing us back and saying, ‘You usually don't see customer service like that these days.’”
Explore Tessitura's Capabilities
Learn more about how our unified platform can power your success.
