Web Products Update

Quick Wins with Customer Engagement: The Secret Power of an App

Check out these three case studies of how organizations using TN Mobile Plus are seeing big improvements in their customer’s experiences:

Why wait? Download Your Tickets Now 

“One of the most successful ways to get patrons to download our app has been by promoting it at the Will Call line. We have signs that say “why wait, download the app and get your tickets now” above the Box Office window. When the Will Call or Ticket Purchase windows have a line, it’s faster to download the app and get your tickets there. And then we have that connection with the customer to build upon moving forward.”
— David Alcorn, Overture Center for the Arts

In-Seat Upgrades

“We’ve been experimenting with a service called ‘Experience’ that actually offers you a better seat from your seat at the concert. It’s a great way to move that higher priced inventory when the threshold to purchase is lower. Plus the customer feels that concierge level of customer service.”
— Barry Lalonde, Seattle Symphony  

Save Time and Money with Digital Member Cards

“When we moved to Tessitura, we went to digital membership cards for our basic membership levels. It saves us on printing costs and helps us get more engaged with our members digitally.”
— Peter Helto, Honolulu Museum of Art 

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